Антиспам-політика

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What Is Spam

Definition and signs of unwanted communications

🚫 Anti-Spam

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Ukrainian Domains has a zero-tolerance policy towards spam. Any use of our services to distribute spam is grounds for immediate termination of service without refund.

📖 Definition of spam

Spam is any unsolicited, bulk electronic communication sent without the recipient's prior consent, including but not limited to: promotional emails, SMS, messages in messengers or social networks.

⚠️ Signs of spam

Recipient did not give explicit consent to receive messages
Sending to purchased, rented or harvested email lists
Hiding the true sender or using fake addresses
Absence of a working unsubscribe mechanism
Misleading subject line or message content
Mass sending without relevance to the recipient

Anti-SpamGDPRCAN-SPAMФОП Демченко

⛔

Prohibited Actions

What is strictly forbidden when using Ukrainian Domains services

⛔ Prohibited

⛔ Strictly prohibited

Sending unsolicited bulk emails (UBE / UCE)
Using our servers, hosting or domains to distribute spam
Email spoofing — forging the sender's address
Phishing — creating fake pages to steal data
Harvesting emails from public sources without consent
Using spam to advertise services registered through Ukrainian Domains
Operating open mail relays or proxies
Sending malware, viruses, ransomware via email
SMS spam via hosting or server resources

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Consequences of violation: immediate suspension of all services without warning and without refund. In the case of significant harm, we reserve the right to report to law enforcement.

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Permitted Mailings

What types of email communications are acceptable

✓ Permitted

✅ Permitted types of mailings

Transactional emails — order confirmations, invoices, payment receipts
Service notifications — domain expiry reminders, system alerts
Newsletters — only to subscribers who gave explicit consent with an easy unsubscribe option
Technical notifications — maintenance alerts, security notices

📋 Requirements for permitted mailings

Explicit prior consent of recipients (opt-in)
Clear indication of the sender (name and email)
Clear, truthful subject line
Easy and working unsubscribe mechanism in each mailing
Postal address of the sender
Timely processing of unsubscribe requests (within 10 days)

⚖️

Liability

Consequences of violating the anti-spam policy

⚖️ Consequences for violators

1

Warning For first minor violations — a written warning via email

2

Service suspension Temporary blocking of all services until the situation is resolved

3

Termination of service For repeated or serious violations — permanent termination without refund

!

Report to authorities In cases of significant harm — reporting to law enforcement and internet service providers

ℹ️

Spam distribution may violate the Law of Ukraine "On Electronic Commerce", the Law of Ukraine "On Telecommunications", and constitute an offense under the Criminal Code of Ukraine (Art. 363).

📨

How to Report Spam

Procedure for reporting violations using our services

📨 To report spam, please

1

Save the spam message Do not delete — save the email with full headers (From, To, Subject, Date, Message-ID)

2

Identify the domain or IP Find out if the domain or IP address involved is registered through Ukrainian Domains

3

Send a complaint Email abuse@ukrainiandomains.com.ua with the saved message attached

4

We investigate Within 48 hours we investigate and take action if the violation is confirmed

📋 What to include in the complaint

The full spam email with headers (attach as .eml file)
Domain name or IP address from which the spam was sent
Date and time of receipt
Your contact details (for feedback)

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Unsubscribe from Our Mailings

How to stop receiving emails from Ukrainian Domains

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We respect your choice. You can unsubscribe from our mailings at any time without giving a reason.

📭 Unsubscribe methods

Click the "Unsubscribe" link in any of our emails
Write to unsubscribe@ukrainiandomains.com.ua
Disable notifications in your personal account settings

ℹ️

Please note: unsubscribing from promotional mailings does not cancel mandatory service notifications (domain expiry, payment confirmations), which are required for service operation.

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Our Mailings

What emails Ukrainian Domains sends and why

📧 Types of emails we send

Registration confirmation — after creating an account
Domain expiry reminders — 30 and 7 days before expiry
Payment confirmations — after successful payment
Invoices and acts — accounting documents upon request
Technical notifications — server maintenance, security alerts
Newsletter — only with your consent, with easy unsubscribe

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All our emails are sent from addresses @ukrainiandomains.com.ua. If you receive an email claiming to be from us from a different address — it may be a phishing attempt. Please report it to abuse@ukrainiandomains.com.ua.

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Anti-Spam Contacts

How to contact us regarding spam and abuse

📞 Contacts

Abuse reports	abuse@ukrainiandomains.com.ua
Unsubscribe	unsubscribe@ukrainiandomains.com.ua
General support	info@ukrainiandomains.com.ua
Response time (abuse)	Up to 48 hours

abuse@ukrainiandomains.com.uaAnti-SpamФОП Демченко